Director of Special Programs, Information Technology Services

Position: Director of Special Programs, Information Technology Services - Nassau Community College
Job Description:

Nassau Community College invites applications for a full-time Director of Special Programs in the Office of Information Technology Services.

The Director of Special Programs provides a broad range of leadership and administrative support to plan, organize, and manage activities within assigned department(s) and area(s), aligned with the College's Strategic Plan and institutional goals. The successful candidate will demonstrate the highest ethical standards while working collaboratively with internal and external stakeholders to advance the College's mission.

The Director is expected to work expeditiously and diligently on behalf of the institution while utilizing a data-informed and equity-focused approach to enhance student access, enrollment, and institutional effectiveness.

Primary Responsibilities

The successful candidate will be responsible for the following:

Project & Operational Management

* Manage all aspects of assigned projects, including personnel, staffing, budgeting, application of technology in higher education, and compliance with College, SUNY, and governmental regulations and guidelines.

* Maintain departmental operational policies and procedures, as assigned.

* Participate in institutional management, college advancement, and strategic planning initiatives, as assigned.

Leadership & Administration

* Develop, supervise, and direct assigned staff.

* Participate in professional development activities.

* Maintain current knowledge of applicable laws, codes, ordinances, regulations, and pending legislation related to assigned areas.

* Assist with all internal and external reporting necessary to maintain local, state, and federal compliance.

* Assist with the implementation, assessment, and evaluation of policies, processes, and procedures related to assigned areas.

* Assist in identifying and eliminating redundancies within assigned areas and collaborate with administrators across the College to improve operational efficiency.

Collaboration & Institutional Support

* Work collaboratively with College departments, community partners, and other relevant constituencies to support institutional initiatives.

* Serve on College committees, as assigned.

* Work effectively with diverse populations.

Budget & Fiscal Management

* Demonstrate fiscal responsibility and accountability in developing and administering the department's annual budget.

* Analyze and review budgetary and financial data.

* Control and authorize expenditures within established resources and limitations, as directed.

Additional Responsibilities

* Perform other duties as assigned.

Requirements:

Minimum Qualifications

The successful candidate will possess:

* Bachelor's degree in Computer Science, Information Systems, or a related field.

* Minimum of five (5) years of progressively responsible experience in information technology administration, supervision, organizational leadership, and/or directing institutional initiatives or programs.

* Experience overseeing enterprise information technology systems, including hardware, software, infrastructure, and data management.

* Experience leading large-scale technology initiatives or digital transformation projects in complex and dynamic environments.

* Experience managing and supporting technology operations within a higher education setting.

* Experience using enterprise systems and technology commonly utilized in higher education, including but not limited to Ellucian Banner, People Soft, Microsoft Visio, and Adobe Acrobat Professional.

* Proficiency with Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams.

Preferred Qualifications

Preference will be given to candidates who possess one or more of the following:

* Master's degree in Computer Science, Information Systems, or a related field.

* ITIL certification or experience implementing ITIL frameworks and processes.

* Minimum of three (3) years of management experience in customer service or client services, preferably within an information technology support or help desk environment, with a strong focus on customer satisfaction and service delivery.

* Experience with enterprise work management platforms, such…