Customer Service Coordinator

We are looking for a dedicated Customer Service Coordinator to assist our team by handling significant administrative volume, managing customer communications, overseeing order workflows, and ensuring data integrity. By partnering with departments such as Planning, Scheduling, and other internal groups, you will play a vital role in facilitating efficient request processing and maintaining precise order details.

• Oversee the general customer service email account to ensure all incoming messages are triaged and addressed promptly.
• Enhance customer satisfaction by proactively following up on pending orders and inquiries to drive faster resolutions.
• Contribute to the success of our pricing update initiative by coordinating with clients to secure revised purchase orders and adjusting system data accordingly.
• Ensure high standards of data integrity by managing order documentation, performing precise data entry, and verifying the accuracy of PO revisions.
• Streamline order processing by uploading and managing customer purchase orders within our internal platforms, utilizing AI tools when appropriate.
• Work alongside Planning and Scheduling departments to help prioritize urgent requests and improve overall order fulfillment speed.
• Assist in managing the order backlog by tracking status updates and ensuring clear communication regarding open orders.
• Execute various administrative duties, generate reports, and handle specific projects as directed by leadership.

• A High School Diploma or GED is mandatory for this position.
• An Associate’s or Bachelor’s degree is considered an asset.
• At least one year of professional experience in an administrative or customer service capacity is necessary.
• Demonstrate clear and effective written and verbal communication abilities.
• Maintain a professional demeanor on the phone while managing a high volume of requests.
• Utilize strong organizational skills to effectively handle multiple tasks in a rapid work environment.
• Maintain a minimum typing speed of 50 WPM.
• Demonstrate proficiency in Microsoft Office applications, with a focus on Word, Excel, and Outlook.
• Possess a working understanding of database systems for order entry, with QAD software knowledge being a distinct advantage.

• High School Diploma or GED (Required)
• Associate’s or Bachelor’s Degree (Preferred)