Customer Account Specialist - Manufacturing, CPS

Customer Account Specialist - Manufacturing, CPS

Customer Account Specialist, Manufacturing, Garden Grove, CA $27.00 - $38.00 per hour M-F 8:00am - 5:00pm.

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

The Customer Account Specialist is designed to manage the unique demands of high-volume customer accounts, serving as a strategic partner in customer operations. The Specialist will own the end-to-end customer lifecycle for designated accounts and proactively coordinate cross-functional efforts to meet evolving customer expectations in a fast-paced, high-impact environment. Implementation of quotations and administration of pricing following established pricing guidelines and in close coordination with Customer Success Manager.

Support Sales and Marketing with information for feasibility, pricing, sales history, order status and other data required for effective operation of these functions.

• Process sales orders from customer purchase orders with precise contract review, compliance validation, and accurate system entry.
• Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates. Maintain a deep understanding of customer-specific requirements and operational nuances to tailor support and drive repeat business.
• Manage billing discrepancies, chargebacks, and last-minute escalations, partnering with internal teams to provide swift, effective solutions. Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates.

Required

Skills & Experience:

High School Diploma required.

Associates/Bachelor's degree in Business, Accounting / Engineering or related field preferred;

3+ years experience customer service, sales and/or pricing management working in manufacturing environment is required

Strong analytical and problem-solving skills required

Strong organizational skills with the ability to multitask

Saint-Gobain's innovations touch almost every major industry around the world. Within its Omniseal division, teams are solving critical problems for customers.

Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we've learned working together makes good ideas, great ones.

With a legacy dating back more than 360 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.

Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you're empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to…