Customer Account Specialist - Manufacturing, CPS

Customer Account Specialist, Manufacturing, Garden Grove, CA $27.00 - $38.00 per hour M-F 8:00am - 5:00pm.

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

The Customer Account Specialist is designed to manage the unique demands of high-volume customer accounts, serving as a strategic partner in customer operations. The Specialist will own the end-to-end customer lifecycle for designated accounts and proactively coordinate cross-functional efforts to meet evolving customer expectations in a fast-paced, high-impact environment. Implementation of quotations and administration of pricing following established pricing guidelines and in close coordination with Customer Success Manager.

Support Sales and Marketing with information for feasibility, pricing, sales history, order status and other data required for effective operation of these functions.

• Process sales orders from customer purchase orders with precise contract review, compliance validation, and accurate system entry.

• Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates. Maintain a deep understanding of customer-specific requirements and operational nuances to tailor support and drive repeat business.

• Manage billing discrepancies, chargebacks, and last-minute escalations, partnering with internal teams to provide swift, effective solutions. Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates.

High School Diploma required.

Associates/Bachelor's degree in Business, Accounting / Engineering or related field preferred;

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3+ years experience customer service, sales and/or pricing management working in manufacturing environment is required

Strong analytical and problem-solving skills required

Strong organizational skills with the ability to multitask

Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the local pay range for this position, which is $27.00 to $38.00 per hour.

This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to the hourly base pay rate, this position is eligible for periodic bonus payments/an annual bonus. The targeted bonus amount can be up to 10% of hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs./week
* 52wks)) for this position, is $61,776 to $86,944. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs.

• Health and…