Customer Service Coordinator Customer Service Coordinator

Customer Service Coordinator – Order Management

We are seeking an experienced Customer Service Coordinator to support a high-volume customer service and order management operation in Garden Grove, CA.

This position combines customer service, administrative support, order management, data entry, customer follow-up, and cross-functional coordination. A major project will involve updating pricing on existing open orders, communicating pricing changes to customers, obtaining revised purchase orders, and ensuring system records and documentation are accurate.

The Customer Service Coordinator will work closely with Customer Service, Planning, Scheduling, Production, Purchasing, Quality, and other Supply Chain teams to ensure customer requests and orders are processed accurately and on time.

• Manage a shared Customer Service inbox in a high-volume environment.
• Review and triage incoming customer requests and either respond directly or route them to the appropriate team.
• Follow up with customers regarding open orders, requests, and inquiries.
• Communicate order status and help drive requests toward timely resolution.
• Support a major open-order pricing update project.
• Contact customers regarding pricing changes.
• Request revised purchase orders from customers when required.
• Update system records to ensure pricing and supporting documentation are accurate.
• Maintain accurate order documentation and perform data-entry activities.
• Process order updates and purchase-order revisions.
• Upload and manage customer purchase orders in internal systems.
• Perform system accuracy checks and maintain data integrity.
• Coordinate with Planning and Scheduling on expedite requests and order prioritization.
• Support backlog management, including tracking open orders and communicating updates.
• Complete administrative tasks, reporting, and special projects as assigned.

• High school diploma or GED required.
• 1+ year of business administrative or customer service experience required.
• Strong written and verbal communication skills.
• Professional telephone etiquette and ability to handle a high volume of requests.
• Excellent organizational and time-management skills.
• Ability to multitask in a fast-paced, high-pressure environment.
• Strong attention to detail and data accuracy.
• Experience with customer follow-up and administrative support.
• Working knowledge of order-entry/database systems.
• Ability to type at least 50 WPM.
• Proficiency with Microsoft Office, particularly:
• Excel
• Word
• Outlook
• Intermediate Excel skills required.
• Ability to work effectively with multiple internal departments and external customers.

• Associate's or bachelor's degree.
• Previous experience with order management, order entry, purchase orders, or customer account support.
• Experience supporting customers in a manufacturing, distribution, industrial, or supply-chain environment.
• Experience coordinating with Planning, Scheduling, Production, Purchasing, or Supply Chain.
• QAD experience is a plus.