Senior Customer Quality Engineer

Senior Customer Quality Engineer

** Job details*
* ** General information*
* ** Entity*
* Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

** Reference number*
* ** Job details*
* ** Domain*
* Performance and Support

** Job field / Job profile*
* Quality - Quality management

** Job title*
* Senior Customer Quality Engineer

*
* Employment type

*
* Permanent

** Professional category*
* Professional, Engineer & Manager

** Part time / Full time*
* Full-time

** Job description*
* Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of Senior Customer Quality Engineer you'll play a pivotal part on our Quality team. The Senior Customer Quality Engineer leads and supports the Quality organization and acts as the primary quality interface with one or more customers and suppliers. The individual in this position serves as primary contact focal, facilitating customer corrective actions and collaborating with supplier for supplier corrective actions and driving process improvements across the site.

In addition, train quality engineers as required. This individual will also serve on the internal audit team assessing processes to determine adequacy and effectiveness of the existing control environment and identifying opportunities for improvement.

This position contributes to our vision by:

- Provides a broad range of Quality support for achieving business objectives to include contract review, requirements dissemination and allocation, facilitating Corrective Action/Supplier corrective action events and implementing process improvements.

- Monitor all non-conformances and trend data to seek like occurrences. Conduct quality improvement activities to strive zero defects

- As a member of the Safran and site Quality Team, provides full service support to operations and supply chain to drive a quality and compliance culture that exemplifies Safran's Group Values

- Provide Continuous Improvement coaching and development across the facility.

- Develop detailed trend and performance analytics to prevent issues from occurring/recurring

- Facilitate the development and continuous improvement of the QRQC program.

- Function as a leader, facilitator, and performer of complex Root Cause and Corrective Action initiatives using industry proven tools and techniques resulting in "Cant Fail" process improvements

- Support Operations, Contract, Sales, Purchasing, and Engineering in their efforts to deploy Zero Defect environments in all activities.

- Investigate contractual and regulatory compliance requirements and assess the company's ability to perform and comply with the stated elements.

- Perform Internal Audits in alignment with AS9100 Rev D standards

- Generate executive level briefing packages with minimal input from leadership

- Establish and implement regular correspondence with prime customers to assure continuous improvement and customer satisfaction.

- Support Repair Station Quality operations assuring compliance to FAA requirements

- Respond to inquiries regarding product and process compliance

- Facilitate Lean events across multiple disciplines

- Ensure effective Records and Information management and retention

- Actively engage in the product development states representing quality

- Define & deploy product, process acceptance strategies & plans that maximize value & minimize risk

** But what else? (advantages, specificities, etc.)*
* Safran Cabin is #1 worldwide for aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.

Here, collaboration is embodied within the diversity of our teams all around the world.

Here, we're cutting our emissions, not your ambitions.

Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!

Why join us?

US EEO statements:

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran…