Senior Customer Quality Engineer

Senior Customer Quality Engineer

** Job details*
* ** General information*
* ** Entity*
* Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.

Here, you will develop your skills and grow within a community of experts who enrich your experience every day.

Here, collaboration connects our teams across the globe.

Did you know? We have probably already flown together!

Would you like to join us? Learn more about Safran Cabin here.

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** Reference number*
* ** Job details*
* ** Domain*
* Performance and Support

** Job field / Job profile*
* Quality - Quality management

** Job title*
* Senior Customer Quality Engineer

*
* Employment type

*
* Permanent

** Professional category*
* Professional, Engineer & Manager

** Part time / Full time*
* Full-time

** Job description*
* Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of Senior Customer Quality Engineer you'll play a pivotal part on our Quality team. The Senior Customer Quality Engineer leads and supports the Quality organization and acts as the primary quality interface with one or more customers and suppliers. The individual in this position serves as primary contact focal, facilitating customer corrective actions and collaborating with supplier for supplier corrective actions and driving process improvements across the site.

In addition, train quality engineers as required. This individual will also serve on the internal audit team assessing processes to determine adequacy and effectiveness of the existing control environment and identifying opportunities for improvement.

This position contributes to our vision by:

- Provides a broad range of Quality support for achieving business objectives to include contract review, requirements dissemination and allocation, facilitating Corrective Action/Supplier corrective action events and implementing process improvements.

- Monitor all non-conformances and trend data to seek like occurrences. Conduct quality improvement activities to strive zero defects

- As a member of the Safran and site Quality Team, provides full service support to operations and supply chain to drive a quality and compliance culture that exemplifies Safran's Group Values

- Provide Continuous Improvement coaching and development across the facility.

- Develop detailed trend and performance analytics to prevent issues from occurring/recurring

- Facilitate the development and continuous improvement of the QRQC program.

- Function as a leader, facilitator, and performer of complex Root Cause and Corrective Action initiatives using industry proven tools and techniques resulting in "Cant Fail" process improvements

- Support Operations, Contract, Sales, Purchasing, and Engineering in their efforts to deploy Zero Defect environments in all activities.

- Investigate contractual and regulatory compliance requirements and assess the company's ability to perform and comply with the stated elements.

- Perform Internal Audits in alignment with AS9100 Rev D standards

- Generate executive level briefing packages with minimal input from leadership

- Establish and implement regular correspondence with prime customers to assure continuous improvement and customer satisfaction.

- Support Repair Station Quality operations assuring compliance to FAA requirements

- Respond to inquiries regarding product…