Member Service Representative II

Career Opportunities with Eagle Community Credit Union

A great place to work.

Careers At Eagle Community Credit Union

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Looking for a rewarding career? It might be your lucky day. With its five branches and approximately 100 employees, Eagle CU is actively seeking enthusiastic people to join our team and contribute to the outstanding service our members have come to expect.

Join our team!

Current job opportunities are posted here as they become available.

• $24.00 - $25.00 per hour
• Full-Time, Non-Exempt
• Saturday Availability Required

At Eagle Community Credit Union, we believe banking should be personal. Every day, our team helps members achieve their financial goals while delivering the kind of service that creates lifelong relationships.

We're looking for a Bilingual Member Service Representative II (Spanish Required) to join our Santa Ana branch. If you enjoy helping people, building trust, solving problems, and working in a team-oriented environment, this could be the perfect opportunity for you.

As a Member Service Representative II, you'll be a trusted resource for our members, assisting with their financial needs while identifying opportunities to connect them with products and services that improve their financial well-being.

We are committed to:

• Integrity
• Accountability
• Respect

For more than 90 years, Eagle Community Credit Union has been serving Southern California communities by helping individuals and families achieve financial success. We are committed to exceptional service, community involvement, and creating rewarding career opportunities for our employees.

When you join Eagle, you become part of a team that values personal growth, professional development, and making a positive difference in the lives of our members.

• Deliver exceptional service to members in person and by phone.
• Build strong relationships through friendly, professional interactions.
• Answer questions regarding accounts, services, loans, digital banking, and credit union policies.
• Resolve member concerns with professionalism and care.
• Educate members on products and services that support their financial goals.

• Open and maintain new membership accounts, certificates, and IRA accounts.
• Process deposits, withdrawals, transfers, loan payments, account updates, cashier's checks, money orders, and other member transactions.
• Maintain accuracy while handling cash and transactions.
• Balance daily transactions and cash drawer within required time frames.
• Accept and enter consumer loan applications.
• Follow up with members regarding loan approvals and decisions.
• Assist with loan funding and documentation processing.

• Identify opportunities to recommend products and services that meet member needs.
• Support growth in member relationships through referrals and product utilization.
• Meet or exceed individual service and performance goals.

• Follow all credit union policies, procedures, and regulatory requirements.
• Protect the credit union and its members from fraud and financial loss.
• Maintain member confidentiality and security standards.

• Fluent bilingual communication skills in English and Spanish (speaking, reading, and writing).
• High school diploma or GED.
• Minimum of six months to one year of customer service, retail banking, credit union, cash-handling, or related experience.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining accuracy.
• Basic computer proficiency.

• Credit union or banking experience.
• Experience opening new accounts.
• Knowledge of Symitar.
• Sales and relationship-building experience.

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Internet Applications

We're seeking someone who:

• Enjoys helping people and building relationships.
• Provides exceptional member service.
• Is dependable, accountable, and detail-oriented.
• Communicates professionally and effectively.
• Learns quickly and adapts to change.
• Works well independently and as…