Vehicle Tech Line Specialist

About Harbinger

Harbinger Motors Inc. is a Southern California-based electric vehicle manufacturer on a mission to transform the automotive and transportation industries, bringing to market EVs developed from the ground up to address the needs of the Medium Duty vehicle industry. This broad, and to date poorly addressed, market segment includes class 4 to 7 commercial delivery vehicles, RVs and utility vehicles, among others.

Leveraging a foundation of proprietary, in-house developed vehicle technologies, Harbinger’s first‑of‑its‑kind EV platform will bring enhancements in vehicle performance, durability and operator comfort. And importantly, Harbinger’s vehicles will be priced for zero acquisition premium relative to traditional gas‑ and diesel‑based competitors, removing one of the most tenacious barriers to EV adoption.

Harbinger’s team, with operations in Southern California and Michigan, includes industry veterans with expertise in powertrain, battery, chassis and software development, along with leaders in advanced manufacturing, corporate development, operations and finance. Our team members come from leading innovators, both in and out of the automotive industry, including Tesla, Rivian, Canoo, Ford, Anduril, and Space

X.

Founded in 2021, Harbinger is a venture‑backed startup on a rapid growth trajectory, looking for candidates that thrive on tackling complex challenges and who share in our passion to bring clean transportation alternatives to a segment of the market starving for innovation.

As a Tech Line Specialist, you will be an essential member of the Customer Deployments team. You will become the primary interface for Harbinger’s deployed fleet operators and dealer shops. You will field requests for support and be a power user and influencer of our customer‑facing issue ticketing system. Develop relationships with customers and see them through issues all the way to resolution.

• Customer fleet technical support
• Answer our Technical Support Line and see customers through to resolution with problems
• Manage tier 1 support on our web portal
• Help develop and refine our issue tracking systems and process
• Track and automate reports on metrics related to customer service success
• Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
• Help with service parts fulfillment process
• Training others on how to use the tools you are mastering
• Expect 10% travel

• 3+ years’ work experience in customer service
• Experience in automotive repair
• Graduation from high school or equivalent
• Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
• Ability to self‑start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.
• Valid driver’s license required.
• Factory training programs through OEMs are a plus.
• Ability to think outside the box and find creative solutions to complex problems
• Understanding of vehicle systems and their interactions is a plus
• Ability to travel as required
• A creative curiosity, collaborative work ethic, hardworking enthusiasm
• Excellent communication skills and team working tendencies

Rev up your career with our electrifying compensation and benefits package! At Harbinger Motors, we understand that your skills, experience, and expertise are as unique as our cutting‑edge electric vehicles. That's why we tailor our offers to suit your individual profile, considering your years of experience, specialized knowledge, and market demands.

In addition to a competitive base salary, our perks charge ahead of the competition:

• 100% Comprehensive Health Coverage: You and your loved ones are covered with top‑tier medical, dental, and vision insurance.
• Accelerate Your Wealth: As one of our first 100 employees, you'll have the opportunity to rev up your financial future with early‑stage stock options.
• Unleash Your Time: Take control of your work‑life balance. Salaried teammates receive flexible PTO and the freedom to celebrate holidays and…