Vehicle Tech Line Specialist

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best‑class team of EV, battery, and drivetrain experts has pooled deep experience to bring a first‑of‑its‑kind EV platform to support the growing demand for medium‑duty EVs and hybrids. Harbinger:
Familiar Form, Revolutionary Foundation.

As a Tech Line Specialist, you will be an essential member of the Customer Deployments team, serving as the primary interface for Harbinger’s deployed fleet operators and dealer shops. You will field requests for support, act as a power user and influencer of the customer‑facing issue ticketing system, and develop relationships with customers, seeing them through issues to resolution.

• Provide customer fleet technical support.
• Answer the Technical Support Line and guide customers through issue resolution.
• Manage tier 1 support on the web portal.
• Help develop and refine issue‑tracking systems and processes.
• Track and automate reports on metrics related to customer‑service success.
• Contribute to the creation of FAQs to guide team members and improve support efficiency.
• Assist with service‑parts fulfillment processes.
• Train others on the tools you master.
• Travel as required (approximately 10% of time).

• 3+ years of customer‑service experience.
• Experience in automotive repair.
• High‑school graduation or equivalent.
• Strong interpersonal skills, able to work seamlessly across diverse technical disciplines.
• Self‑starter who can manage and execute tasks with varying levels of information.
• Valid driver’s license.
• Factory training through OEMs (plus).
• Creative problem‑solving ability.
• Understanding of vehicle systems (plus).
• Willingness to travel as needed.
• Creative curiosity, collaborative work ethic, hard‑work enthusiasm.
• Excellent communication skills and teamwork orientation.

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered.
• Early‑stage Stock Options.
• Robust Retirement Savings (401k, HSA, FSA).
• Generous Paid Time Off (PTO) & Parental Leave.
• Annual Vacation Bonus.
• Wellness & Fertility Benefits.
• Cell Phone Stipend.
• Complimentary Meals & Stocked Kitchens.

California Pay Range: $70,000—$100,000 USD

Harbinger is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, marital/domestic partner status, age, military/veteran status, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities.

If you have a disability or limitation that requires accommodations, please email us at

Harbinger may collect, use, and disclose personal data when you apply for employment or participate in recruitment processes. This data may include contact information, education, employment, and communication records. Harbinger may use your data for tracking recruitment interactions, improving hiring processes, conducting background checks, and complying with legal obligations. Your data may be shared with internal personnel, affiliates, and service providers, and may be stored or transferred internationally.

Harbinger is not accepting applications through third‑party services and will not provide referral or placement fees.