Associate IT Specialist (Contract to Hire

We are looking for an Associate IT Specialist to join our IT operations team at Harbinger Motors

• Provide first-level technical support for desktops, laptops, printers, peripherals, and software
• Respond to service requests and incidents in a professional manner while meeting the designated SLA
• Prepare and deploy freshly provisioned computers
• Maintain an inventory of IT assets, including laptops, desktops, and accessories
• Install, configure, and upgrade desktop hardware and software components, including operating systems, drivers, and applications
• Stay up-to-date on the latest IT trends and technologies

• 100% Comprehensive Health Coverage:
  You and your loved ones are covered with top-tier medical, dental, and vision insurance
• Cruise into Vacations:
  Enjoy an exciting annual vacation stipend to help you recharge your batteries
• Accelerate Your Wealth:
  As one of our first 100 employees, you’ll have the opportunity to rev up your financial future with early-stage stock options
• Unleash Your Time:
  Take control of your work-life balance. Salaried teammates receive flexible PTO and the freedom to celebrate holidays and wellness days as you see fit
• Fuel Your Day:
  Forget brown bag lunches; we’ve got you covered with paid lunches and dinners to keep you energized

We are a rapidly growing company with a dynamic team, seeking a versatile individual who can adapt to various roles and thrive in a fast-paced environment

The ideal candidate will be highly motivated with a strong eagerness to learn and grow

Familiarity with desktop hardware components, peripherals, and troubleshooting techniques

High school diploma or equivalent;
Bachelor’s degree in IT or related field

1-2 years of experience in a technical support role, preferably in a desktop support or helpdesk role

Strong problem-solving and troubleshooting skills, with attention to detail and accuracy

Able to lift and move equipment weighing up to 50 lbs unassisted

Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and common desktop applications such as Zoom, Slack, Microsoft Office

Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users

Eager to learn and proactively take on new challenges

Experience supporting employees in an office environment

Experience with ITIL or other IT service management methodologies

Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus