Health Navigator - 2025662

World Relief is a global Christian humanitarian organization that works in partnership with churches to respond to crises worldwide.

The Health Navigator is responsible for supporting refugees and immigrants in accessing comprehensive healthcare services and building client self‑sufficiency in navigating healthcare systems. This limited‑term position is funded through a grant agreement until September 30, 2026, and is contingent upon funding extension.

• Provide case management services, individual coaching, and connect clients to resources and benefits.
• Create stability using a strengths‑based approach to address client needs and promote long‑term self‑sufficiency.
• Ensure services are delivered within grant‑specified time frames and with appropriate documentation.
• Manage assigned cases, ensuring client experience, program outcomes, timely reporting, and collaboration with colleagues.
• Assess participant needs, strengths, and goals and establish comprehensive action plans.
• Deliver client‑centered health navigation services to newly arrived Afghans, including enrollment in insurance and health benefits (Medicaid, Social Security).
• Ensure clients establish primary care and have access to needed specialty services.
• Assist with booking appointments, scheduling transportation, and arranging interpretation through insurance.
• Identify appropriate service providers, coordinate referrals, and advocate for ongoing access to services and care.
• Provide individual coaching to promote self‑sufficiency in independently navigating the health‑care system.
• Provide transportation to required appointments when necessary.
• Work with cross‑departmental staff to coordinate client integration and referrals across programming.
• Support and build partnerships with local providers and community organizations addressing healthcare needs.
• Maintain timely and accurate case notes, track program data, and stay current on program requirements.
• Document participant services and activities thoroughly and in accordance with program and World Relief requirements.
• Maintain accurate, timely, and compliant casefiles.
• Update client information in protected online databases (Dynamics, Teams, etc.).
• Conduct regular recurring meetings to monitor progress and connect clients to resources.
• Achieve grant requirements and deliverables through high‑quality services.
• Participate in ongoing training to improve service delivery and ensure compliance.
• Present case status and progress to the Program Manager.
• Collaborate with World Relief staff and external providers to ensure holistic case management.
• Attend meetings as instructed by supervisor.
• Perform other duties as assigned.

• Mature and personal Christian faith.
• Committed to World Relief’s mission, vision, and values.
• Desire to serve and empower the Church to impact vulnerable communities.
• Able to affirm and acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals’ For the Health of the Nation document.
• Bachelor’s degree in social work or related field of study; or equivalent work experience.
• Cross‑cultural experience.
• Strong communication skills, fluent in written and spoken English.
• Local travel and transportation of program participants required; personal car usage.
• Fluency in another language preferred.

World Relief offers a competitive benefits package and employee discount program for full‑time, regular employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, consistent with United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.