Recovery Rep

In this key role, the Recovery Specialists will work as the liaison between the clients (lien holder), and the skip and recovery companies immediately upon forwarding the assignments out in the field to be worked.

• Forward and outsource past due or defaulted automobiles for skip tracing and repossession to company-approved vendors.
• Ability to work independently in support of various teams group.
• Able to meet time standards for turn-around time.
• Ability to prioritize and organize work for maximum efficiency and prompt follow-up.
• Able to identify high-priority tasks and escalator when necessary.
• Ability to model professional behavior and lead by example.
• Utilize specific client and departmental policies and procedures.
• Other duties as required.

• High School Diploma or equivalent, college-level courses in Business Administration preferred.
• Minimum of 2 years of customer service or client contact experience.
• Demonstrated ability to function as a contributing team member.
• Professional interaction with internal employees.
• Ability to manage multiple tasks applies best practices to required tasks, organize work, and set priorities with a sense of urgency and importance.
• Ability to work under pressure, using tact, discretion, and good judgment to respond to all requests professionally and courteously.
• Solid PC skills (Outlook, Word, Excel) and user-level application.
• Detail Oriented.
• Strong Organizational Skills.
• Excellent Deductive Reasoning and Critical Thinking Skills.
• Strong Written and Verbal Communication Skills.
• Effective Time Management Skills.
• Proficient PC Skills.
• Ability to work with minimal supervision.

• Previous automobile collections and recovery experience.
• Experience with working with repossession companies.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.