Customer Service Coordinator

Customer Service Coordinator

Customer Service Coordinator – Warehouse & Logistics

Location:

Gardena, CA Pay: $22-23 DOE

Schedule:

Sunday, Monday, Thursday-Saturday, Days off:
Tuesday and Wednesday. 9pm-5:30am

Are you an organized, customer-focused professional with experience in logistics, warehousing, or supply chain operations? We are seeking a Customer Service Coordinator to support our warehouse and international forwarding operations while delivering exceptional service to our customers. Responsibilities:

• Build and maintain strong customer relationships by providing outstanding customer service.
• Support inbound and outbound warehouse operations, including distribution, cross-dock, CFS, and FTZ activities.
• Assist with onboarding new clients into the warehouse management system and establish customer service and invoicing processes.
• Maintain accurate business documentation, including filing, retrieval, and archiving of CFS, FTZ, and related records.
• Prepare and review customer invoices to ensure accuracy and compliance with customer rate agreements.
• Audit cost sheets and verify AS400 system entries with supporting documentation.
• Coordinate warehouse and gateway operations to ensure efficient workflow.
• Assist in resolving transportation, billing, and invoicing issues.
• Communicate with customers by providing shipment updates, reports, and status information.
• Resolve customer concerns while following company policies and customer agreements.
• Provide cross-functional support to warehouse operations as needed.
• Process billing activities and submit vendor payables for approval.
• Perform additional duties as assigned.

Qualifications:

• Previous experience in customer service within a warehouse, logistics, freight forwarding, or supply chain environment preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Experience with warehouse management systems (WMS); AS400 experience is a plus.
• Knowledge of CFS, FTZ, distribution, or international forwarding is preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Detail-oriented with strong problem-solving skills.