Credit and Collections Specialist

Job Title:

Credit and Collections Specialist I

Job Location:

Tire Distributor Xperts HQ
- Gardena, CA 90248

Salary Range: $23.00 - $24.00 Hourly

• Sick Time - 5 days
• Vacation Time
  - Earn up to 2 weeks on your first year of employment
• Paid and Floating Holidays
• Premium FREE Medical and Dental coverage options
• Vision Insurance
• 401(k) with company matching
• Life Insurance
• Discounts on Tires and Wheels
• Opportunity for advancement

• Take pride in providing excellent customer service
• Have proven time‑management mastery
• Can work independently and as part of a team
• Enjoy solving problems efficiently

• Review weekly aging and identify the following:
  • COD accounts in need of payment and/or reconciliation
  • Terms accounts requiring payment and/or reconciliation
  • Accounts rolling into 30+ past due
  • Slow‑paying accounts and changes in payment trends/red flags
  • Payment plans or special arrangements to ensure timely payment and flag defaults
• Complete account reconciliation in a timely manner
• Review and discuss concerning accounts with Specialist II and/or Manager
• Assist with monitoring Soft Hold Orders and ensure timely resolution
  • Analyze and make sound judgment in the company's best interest while maintaining customer relationships
  • Communicate delays or order holds with Warehouse and Sales Reps
  • Identify cause of hold and suggest action plans to prevent recurrences
• Clearly document all internal and external communication in Net Suite, including weekly summaries and detailed aging reports
• Maintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balances
• Conduct collection calls with a focus on maintaining and improving customer relationships
• Provide excellent customer service to internal teams and external customers
• Respond promptly to calls, emails, MSTeams, and Fresh Chat messages
• Process requests for invoice copies, statements, refunds, and signed proof of delivery in a timely manner
• Support additional tasks and special projects as assigned

• 1–2 years of experience in Accounts Receivable, credit function, or customer service, or a related role
• Preferred industry background:
  Tire/wheels, Auto Parts, Manufacturing, or Distribution
• Bilingual preferred (English/Spanish)
• Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MSTeams, Fresh Chat
• Strong analytical, written and verbal communication, and negotiation skills
• Ability to work in a fast‑paced environment and effectively multitask
• Experience handling high‑volume calls
• Experience with ERP Systems (Net Suite a plus)