Customer Service Representative
Job in
Gardena, Los Angeles County, California, 90248, USA
Listed on 2026-08-06
Listing for:
Drain Right Services, Inc.
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, Customer Success Management
Job Description & How to Apply Below
We’re looking for exceptional customer service representatives to help us achieve our ambitious customer service goals.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.
Responsibilities- Convert incoming customer calls into booked service appointments.
- Make customer follow‑up calls to reach call goals.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- 401(k) match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday; some weekend availability
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