Senior Training Specialist

Senior Training Specialist
- Hybrid

Full Time

Gardena, CA, US

Salary Range: $80,000.00 To $ Annually

Reporting to the Director of Talent Development, the Senior Training Specialist serves as a strategic partner in designing and delivering high-impact learning solutions across the credit union. This role requires a practitioner of the ADDIE model to conduct deep-dive needs assessments and translate organizational goals into engaging, results-oriented training. Strong proficiency in utilizing Articulate
360 and Instructional Design concepts such as Vibe Coding. Our award-winning team is looking for someone who has the best of both worlds with Instructional Design and Facilitation.

• Curriculum Design & Development: Utilize the ADDIE model and Game Theory to design comprehensive and engaging training programs within different modalities, including Virtual Instructor-Led, eLearning, Team Activities, etc. This includes creating interactive eLearning modules using Vibe Coding, Articulate Storyline, and Rise (advanced-level proficiency required), as well as developing manuals, job aids, and evaluation tools. This includes ensuring the training created is making Level 3 (Behavior) and Level 4 (Results) impacts.
• Dynamic Facilitation: Lead engaging, high-energy workshops for both virtual and in-person environments utilizing Microsoft Teams. Primary focuses include Credit Union Operations, Lending, new employee orientation, and ongoing professional development.
• Project Ownership: Manage the full lifecycle of recurring and one-time training projects with limited supervision, ensuring all deliverables meet organizational standards and compliance requirements.
• Systems & Support: Serve as Subject Matter Expert (SME) for credit union personnel and oversee the administration of the Learning Management System (LMS) to ensure accurate reporting and auditing.
• Hybrid Role, Headquarters-based in Gardena, CA, but travel may be required and could be up to 10% of the time.

• Bachelor’s Degree required, or High School Diploma and equivalent work experience may be considered.
• Minimum of 3 years of facilitation and instructional design experience is preferred.
• Training creation utilizing adult learning theories, Kirkpatrick’s Model, and best practices.
• Demonstrated success in developing, conducting, and assessing training programs, including in-person, virtual, and eLearning.
• Preferred knowledge:
  Teller functions, MSR functions, new accounts, member service, loan products, and credit union systems and programs.
• Working knowledge and strong proficiency in Articulate Storyline and Rise.
• Working knowledge and intermediate level of competency in using Microsoft Office Suite programs. This includes creating, modifying, and formatting the following:
  • documents conforming to standard business formatting and etiquette
  • multiple worksheet databases with sort/filter functions, and mathematical, logical, statistical, and financial functions and formulas.
  • interactive presentations requiring custom design with notes, graphics, tables, and data.
• Strong oral/written communication and organizational skills.
• High level of self-motivation and able to effectively prioritize time and responsibilities.
• Preferred but not required:
  Knowledge of Federal and State regulations associated with Credit Union/Banking Services.
• Ability to travel locally and non-locally, up to 10% of time (subject to change), with a valid driver’s license and reliable transportation available for use in accomplishing job requirements.

Collaborates with the department Leader to plan, design, and deliver materials and resources for established training and development initiatives.

• Creates a positive…