Collector II; On-site

Position Description

Under established guidelines and procedures will be responsible for the timely collection of delinquent accounts. Will perform tasks within established department policies and procedures to assure delinquency ratio is within parameters established by credit union Board of Directors. Make recommendations in response to member inquiries and discrepancies. Complete documentation for special payment arrangements and arrears. Contribute to the development or revisions of collection processing procedures.

Respond to member inquiries in a timely manner. Perform and document the collection activity on past due accounts, negative share and over-the-limit accounts. Document processing and data quality concerns for department and management review. Responsible for staying current with all applicable policies and procedures.

• High school graduate or equivalent.
• Two years collection experience.
• Must be familiar with current bankruptcy laws and have previous experience in representing a credit union or financial institutions in court as needed.
• Advanced analytical and organizational skills.
• Exceptional member service and communication skills.
• Ability to manage multiple projects with minimal supervision.
• Advanced with Microsoft Windows and Spectrum, with an emphasis on spreadsheet analysis.
• Advanced knowledge of Fair Debt Collection, applicable laws and regulations, and credit union policies and procedures.

• Contact members for payment on assigned past due accounts
• Locate and contact members through skip trace and other collection methodologies
• Order and review credit reports to help direct cash flow and budget discussions with assigned accounts
• Make recommendations in regards to delinquent accounts for management review
• Negotiate and establish repayment process within defined organizational guidelines
• Maintain clear and concise documentation using the on-line collection system for all member contacts
• Function as point of contact for member inquiries regarding loan and share accounts as they relate to credit union collection practices
• Communicate and interface efficiently and effectively with law enforcement agencies, judicial departments, peer collectors, and repossession vendors
• Review and analyze records and transactions to resolve payment discrepancies
• Prepare and process fraud or suspicious activity reports as necessary, based on account research and review
• Prepare and process required reporting data for management review
• Provide support in various areas as needed

Collector II- $26.00/hr to $30.00/hr

We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.