Collector I or II- Temporary

Collector I or II – Temporary

Location:

Gardena, CA, US

Salary Range: $23.23 to $30.00 hourly

Do you enjoy solving puzzles, finding thoughtful solutions, and helping people regain their financial footing? Are you part analyst, part negotiator, part documentation pro — and 100% organized? If so, we’d love to meet you.

As our Collector II, you’ll be a calm, knowledgeable partner for members navigating financial challenges. Your role is about guidance, clarity, and collaboration — helping members move forward with confidence.

You won’t just manage accounts — you’ll help create solutions.

• Review past‑due, negative share, and over‑the‑limit accounts with a focus on resolution and support.
• Proactively reconnect with members using research tools and skip tracing techniques.
• Analyze credit information to help develop practical, realistic repayment plans.
• Collaborate with members to create mutually beneficial repayment solutions within established guidelines.
• Represent the credit union professionally when legal proceedings are required.
• Maintain clear, accurate documentation in our online collection system.
• Identify and escrow potential fraud or suspicious activity appropriately.
• Share ideas to strengthen and improve collection processes.
• Prepare insightful reports that help leadership make informed decisions.
• Serve as a knowledgeable, responsive point of contact for member collection inquiries.

You may be a great fit if you have:

• High school diploma (or equivalent).
• At least 2 years of collections experience.
• Strong knowledge of Fair Debt Collection laws and credit union policies.
• Excellent analytical and organizational skills.
• Outstanding communication and member service abilities.
• The ability to manage multiple priorities independently.
• Proficiency in Microsoft Windows and Spectrum (spreadsheet skills a plus).
• Familiarity with bankruptcy laws and related regulations.

You are:

• Calm and steady under pressure.
• Detail‑oriented in a way that strengthens accuracy and compliance.
• Confident and compassionate in conversations.
• A natural problem‑solver.
• Comfortable communicating across teams and with external partners.
• Equally confident working with data, systems, and policy guidelines.

You help members move forward. You support the financial strength of the credit union. You ensure compliance and accuracy. You make complex situations feel manageable. You turn challenges into solutions.

Monday through Friday 9:30 am to 6:30 pm

Collector I - $23.23/hr to $26.00/hr collector II - $25.53/hr to $30.00/hr salary information is a general guideline only; factors such as scope and responsibilities, candidate’s experience, education, key skills, internal peer equity, and market considerations are considered when extending an offer.

We perform thorough background checks, including verification of previous employment, education, credit checks, and pre‑employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

NGFCU is an Equal Opportunity Employer. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment‑qualified applicants with arrest and conviction records.