AVP, Treasury Management Operations Supervisor

AVP, Treasury Management Operations Supervisor Locations

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Gardena, CA 90248, USA

• On-site
• Salary Range : $75,000 USD to $112,500 USD
• Operations
• Full-Time
• Requisition #: AVPTR
  005072

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Together we win!

Responsible for supervising the Treasury Management Operations (TMO) team in providing best-in-class customer service and operational support for Treasury Management products and services. Responsible for managing cases to established service level agreements and providing exceptional client support to internal partners. Responsible for handling risk-related tasks and maintaining efficient and effective processes when acting as the TMO Risk Support Supervisor. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Provide a full range of professional, technical, and general support to internal partners for Treasury Management products and services, including Business Online and Business Mobile Banking, Wires, Remote Deposit Capture, Positive Pay, Account Reconciliation, 3rd Party Depository Services, File Transmission, and other treasury-related products and services.
• Oversee the risk support function within Treasury Management Operations by developing and maintaining risk-related processes, supporting daily risk operations, and ensuring compliance with service level agreements as required.
• Draft and update procedures and process documentation to promote operational consistency and audit readiness.
• Review departmental workflows to identify opportunities for optimization and enhance overall efficiency.
• Support client retention by resolving operational issues, concerns, and problems.
• Coach team members to provide excellent customer service by addressing client needs, concerns, and inquiries regarding services, products, fees, and operational questions.
• Share client opportunities and issues with assigned client relationship teams in a timely manner.
• Lead the development and supervision of the Treasury Management Operations team, including training in bank products, operations, process and system utilization, compliance, risk management, and adherence to policies and procedures.
• Provide work direction, support, guidance, coaching, recognition, and advice on complex functions.
• Establish and communicate performance standards for team members.
• Partner with others to review, recommend, and design methods, procedures, and processes that improve daily Treasury Management operations and enhance efficiency and effectiveness.
• Participate in the design, development, testing, implementation, and ongoing servicing of Treasury Services and deposit products and services.
• Participate in vendor selection activities and manage vendors in accordance with internal policies and procedures.
• Ensure documentation related to the delivery and implementation of Treasury Services products and services is prepared and maintained.
• Approve treasury-related transactions, resolve issues, and manage client escalations within delegated authority.
• Coordinate and support audits and examinations for Treasury Management Operations.
• Ensure audit requests are fulfilled in a timely manner and remediation plans are executed.
• Manage service level agreements, case management…