Customs Brokerage Specialist - S2

Responsibilities

• To provide customers with the highest quality service by providing consistent customer service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo.
• Provide impeccable customer service.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs.
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed customers’ service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues and coordinate post‑entry activity on the customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform route cause analysis as directed by the Account Administrator.
• Coordinate post‑entry activities on the customer's behalf.
• Manage the entry verification process.
• Access client systems (external systems) as necessary.
• Correspond with business partners in various mediums including written, phone, or e‑mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Respond to pre‑alerts as needed per customer SOP.
• Maintain general knowledge of Fed Ex products and services.
• Interact with customers, internal staff/departments, and management of all levels.
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Perform entry reconciliation as needed.
• Develop and maintain a strong relationship with customer's front‑line personnel.
• Perform duties and responsibilities of the Administration and Customs Trade process to support a small office structure.
• Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution. Perform other duties as assigned.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, both verbal and written, organizational skills, interpersonal skills, and problem‑solving skills.

Ability to handle high volume and time‑sensitive work and to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification and familiarity with the harmonized tariff system. Knowledge of U.S. Customs regulations and other federal regulations relevant to customs brokerage. Paid training provided.

Pay: 18.25 – 28.96 USD per hour.

Additional Details:
Onsite Sunday‑Thursday 1:00 PM – 10:00 PM.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability.

Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles.

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining wages, in accordance with Philadelphia Ordinance No. 160840.