Front Office Coordinator

Front Office Coordinator

Applicants in the state of Alabama followed by Georgia will be prioritized. Remote applicants in some other states will also be accepted and considered.

RHM Gynecology delivers restorative medical care for gynecological, reproductive, and fertility health needs throughout a woman's reproductive continuum, puberty through menopause. RHM medical protocols always promote the dignity of the human person and prioritizes the health and well-being of the whole person.

The Front Office Coordinator manages all the front office administrative tasks.

Essential functions include but are not limited to:

• Ensure the front office is operating smoothly by managing and overseeing all the administrative duties for RHM Gynecology
• Interface with patients to schedule appointments, manage inquiries, and coordinate communication
• Receive and process payments
• Coordinate all in-coming and out-going inquiries and communication within a 24-hour period
• Receive and direct phone calls to the appropriate personnel
• Collect and file patient paperwork and medical records, including insurance information, patient in-take form, charting information, test results, and external medical reports
• Manage in-coming and out-going medical records to other facilities
• Manage in-coming and out-going faxes and emails
• Manage appointment calendar and schedule both in-person and telehealth appointments
• Receive and sort incoming mail and prepare outgoing mail (when in office)
• Maintain stock of office supplies (when in office)
• Ensure reception area is well maintained (when in office)
• Greet patients (when in office)
• Provide other administrative tasks as necessary

• Align with the mission of RHM, which recognizes that all persons have dignity from the moment of conception until natural death
• 1
  -2 years of work experience in an administrative role preferred
• Knowledge of general administrative and clerical procedures
• Exceptional attention to detail
• Strong organizational and time management skills
• Ability to prioritize and efficiently manage tasks within a fast-paced working environment
• Excellent communication and interpersonal skills
• Strong problem solving and analytical skills
• Intermediate computer and software skills
• Ability to learn new software, including Athena, Microsoft Outlook 365 and Ring Central
• Working knowledge of healthcare insurance and medical terminology (preferred)

• Hearing:
  Adequate to perform job duties over the telephone. Able to respond to verbal questions.
• Speaking:
  Must be able to communicate clearly to patients and staff over the telephone.
• Vision:
  Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.
• Other:
  Requires long period of times sitting, viewing computer screen and repetitive keystrokes.