Customer Service Rep; Main

Customer Service Rep (05856) – 1322 Main Street

Position Details

• Full-time
• Job Category:
  Store Customer Service Rep

About the Job

Start pay $10.00 per hour. This full‑time role includes flexible scheduling to accommodate student or other commitments, and offers opportunities for advancement within the company.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Provide excellent customer service in person and over the phone.
• Make accurate monetary change and process sales transactions.
• Enter orders using a computer keyboard or touch screen.
• Communicate verbally and written with customers and co‑workers.
• Demonstrate strong motor coordination and eye‑hand coordination for precise tasks such as shaping dough and using pizza peel.

Training

Orientation and on‑the‑job training provided.

Qualifications

• Must be 16 years of age or older.
• Ability to comprehend and give written instructions.
• Strong verbal and telephone communication skills.
• Basic arithmetic skills (add, subtract, multiply, divide).
• Ability to make correct monetary change.
• Reliable, punctual, and customer‑facing attitude.

Physical Requirements

• Standing for most tasks; working on tile or linoleum surfaces.
• Walking and short distances on floor or walkway.
• Lifting up to 50 pounds for deliveries; stacking onto shelves up to 72" high.
• Carrying items from 3 to 30 pounds.
• Pushing or pulling trays on dollies with force up to 7.5 pounds.
• Climbing stairs or ladders infrequently.
• Forward bending at waist in assembly area (30–45 seconds repetitions).
• Reaching both above and below 72" as needed.
• Continuous use of hands for tasks requiring forearm and wrist strength.

Safety and Work Environment

• Exposure to varying temperatures (36°–90°+) and abrupt changes.
• Fumes from food odors and cornmeal dust.
• Hot surfaces/tools up to 500°+ during cooking.
• Sharp edges and moving mechanical parts present.
• Working in cramped quarters, including walk‑in cooler.

Many team members progress from customer service representative to management roles, with paths towards franchise ownership or corporate operations.

All individuals are valued and encouraged to reach their potential. Our work environment reflects a commitment to diversity.