IT Production Operations Support Technician

Job Description

We Deliver the Goods:
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more.

Growth opportunities performing essential work to support America’s food distribution system.

Safe and inclusive working environment, including a culture of rewards, recognition, and respect.

Schedule:

Sunday – Thursday

Shift: 8:00 am – 5:00 pm

Compensation: $19.50 – $27.00 per hour, depending on experience

Work Location:

47 Market Street, Gardiner, Maine 04345

Note:

This is NOT a remote position. The new hire will be required to work onsite the distribution center, Sunday through Thursday. This is an hourly role.

The IT Production Operations Support Technician is a professional‑level position responsible for the data processing operations Core‑Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions facilities across the United States and Canada. As an integral part of Core‑Mark’s Information Technology group, this full‑time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24‑hour operations.

• Perform regular, daily tasks critical to the workflow of Core‑Mark operations for multiple facilities using an internally developed WMS application.
• Support internal Core‑Mark technology solutions, including Windows and Linux‑based applications.
• Provide hands‑on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin‑client terminals.
• Interface with third‑party support vendors such as telecom companies, and contracted maintenance providers.
• Collaborate with other support teams in the IT organization.
• Collaborate with business stakeholders in problem resolution and solutioning.
• Contribute to company and IT department tasks, projects, training opportunities, and other initiatives.
• Perform other related duties as assigned.

• Experience in learning and taking ownership of unfamiliar technology solutions.
• Understanding of problem‑resolution methodologies and root‑cause analysis.
• Understanding of crisis escalation protocols.
• Strong communication skills, both written and verbal.
• Flexibility to occasionally work alternate shifts for training purposes.
• Availability for infrequent after‑hours support in crisis situations requiring local presence.

• 2+ years of experience as a computer operator, technical support professional, or call center analyst.
• Proficiency with Microsoft Office applications.
• Familiarity with end‑user support, both local and remote.
• Knowledge of IT ticket‑handling systems.

Core‑Mark, a Performance Food Group Company, is part of the Fortune 150 company that continues to grow as an industry leader in fresh and broad‑line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

Performance Food Group and/or its subsidiaries provide equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state, and federal laws and regulations.