Sales Service Rep

Benefits and Compensation

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off and more.
• Growth opportunities in performing essential work to support America's food distribution system.
• Safe and inclusive working environment, with a culture of rewards, recognition and respect.
• Pay: $24.00 - $27.00/hour depending on experience.
• Car allowance + mileage reimbursement program and cell phone allowance.
• Work schedule:
  
  Monday through Friday.

As a Sales Service Representative, you will play a pivotal role in supporting our strategic sales initiatives in your assigned sales region, collaborating closely with the Sales Representatives in that area. Your responsibilities will encompass tasks focused on executing our company programs and initiatives, ensuring compliance with company policies, and providing merchandising and sales support. You will also be responsible for building strong relationships with new and existing customers in the sales region, supporting Sales Representatives in addressing their needs and concerns.

Your professionalism and business execution are critical contributions to driving business forward for our customers, vendors, and ourselves.

• Maintain a detailed and specific call routine with a designated ledger of customers.
• Maintain and execute company programs and initiatives (racks, plan‑ograms, ordering, and merchandising activities).
• Attend to customer needs and concerns promptly via phone and/or email.
• Find solutions to possible customer challenges with assistance.
  
  Identify and reduce out‑of‑stocks on shelves.
• Ensure products are fresh and within date‑code parameters.
• Ensure plan‑ogram, marketing best practices and compliance in stores.
• Identify display opportunities and maximize display positioning.
• Ensure that products are properly displayed, priced and identified.
• Perform other tasks and duties as assigned.

• Strong ability to manage a high volume of customer calls and emails with professionalism and efficiency.
• Proven customer service skills, with a focus on problem‑solving and building lasting relationships.
• Comfortable using business applications and computer systems to manage orders, data and customer records.
• Detail‑oriented in supporting sales programs and initiatives while ensuring accuracy.
• Collaborative mindset with the ability to partner effectively with the sales team to drive customer satisfaction and growth.

• High School Diploma or General Educational Development (GED) certificate.
• 1‑2 years of working experience in a customer service, merchandising or sales position.
• Ability to drive to customer locations using personal transportation (mileage and gasoline reimbursement provided).
• Must have a valid driver’s license, clean driving record, reliable vehicle and proper valid insurance.
• Must be exceptionally organized and able to multi‑task.
• Ability to travel as needed (minimum travel required).
• Must be analytical / computer literate.
• Must have great communication skills.

$22.00 - $24.00/hour (depending on experience).