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Regional Municipal Manager

Job in Gardner, Johnson County, Kansas, 66030, USA
Listing for: CARDS
Full Time position
Listed on 2026-06-18
Job specializations:
  • Business
    Business Management, Business Development, Business Analyst, Business Administration
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Primary owner of municipal growth + retention and the full contract lifecycle (contracts, amendments, renewals, pricing actions, and compliance). Ensures municipalities receive consistent, compliant service while protecting revenue, margin, and contractual obligations.

Reporting & Scope
  • Reports to:

    VP of Business Development
  • Works closely with:
    Municipal Coordinator, Municipal Administrator, Operations Leadership, AR/AP, Customer Service, Collections, Marketing (RFP/proposals)
  • Geographic scope:
    Multiple states as assigned (municipal boundaries)
How the Work Flows (Coordinator vs Manager)
  • Coordinator = day-to-day connection + tracking + routing work (emails, calendars, FOIA tracking, PI tracker updates, documentation hygiene, meeting scheduling, first-line issue routing)
  • Manager = owner of outcomes + escalation + decisions (contracts, pricing, renewals, negotiations, approvals, compliance, high-stakes relationships, cross-functional enforcement)
Core Responsibilities (organized by function)
  • Capture New Municipal Partnerships & Relationship ownership & stakeholder management
    • Capture new long-term Municipal Partnerships
    • Own municipal relationships and serve as primary point of contact for executive/escalated issues
    • Represent the company at municipal meetings, councils, boards, and events
    • Build multi-year (2–3 year) pre-RFP strategies and relationship health plans
  • Contracts, renewals, and pricing actions (PI ownership)
    • Own all municipal contracts and amendments (including contract “fixes” via addenda)
    • Own all municipal renewals and pricing increases (PI)
    • Improve contract terms for:
      • Operational efficiency / labor reduction
      • Profitability
      • Renewal “lock-in”
      • PI security / CPI language
      • Bond/insurance/cost-impacting clauses
      • Franchise Fees
  • Compliance, risk, and contractual performance
    • Ensure compliance with all contract terms and municipal requirements
    • Ensure internal/external alignment with federal/state/local government requirements
    • Ensure COIs and performance bonds are current and properly received
    • Ensure reporting requirements are fulfilled
    • Ensure Franchise Fees are correctly established, distributed on time and accurate with internal and external stakeholders
  • Issue resolution & operational alignment
    • Oversee escalated municipal issues and ensure closure
    • Own service transitions and unresolved issues reviews with stakeholders
  • Proposals, pro formas, and pipeline development
    • Develop proposal content, pricing, requirements completeness; submit to Marketing
    • Obtain VP/RVP approvals in advance (proposal content/program structure)
    • Lead municipal contract content development and negotiations
  • Documentation & systems accuracy
    • Ensure accurate documentation across systems (Notion, SharePoint, and other required platforms)
    • Ensure “system of record” clarity and up-to-date contract artifacts
  • Operating Cadence

    Daily

    • Review municipal inbox/escalations (from Coordinator triage)
    • Communicate with municipal stakeholders as needed
    • Review Coordinator update pack (transitions, FOIA, calendars, PI tracker)
    • Address escalated service/billing/ops issues and assign owners
    • Confirm documentation updates in systems of record
    • Progress at least one growth/proposal/renewal item per day (to avoid “all urgent, no pipeline”)
    • Meet with Coordinator + Administrator (+ VP as scheduled) to review:
      • Open items / escalations
      • Transition progress and blockers
      • Upcoming deadlines / reporting obligations
      • PI timeline status / approval process
    • Coordinate with Ops, Billing, CS leaders (exceptions + trends)
    • Weekly update to VP including:
      • Pipeline growth (30/60/90)
      • Upcoming RFPs
      • Proposals + pro formas
      • MTD PI capture vs budget (30/60/90 view)

    Monthly

    • Scheduled check-ins with municipal partners (relationship health)
    • Compliance review (contract law alignment, reporting obligations)
    • FOIA responsiveness + risk review
    • Financial and service performance review (internal)
    • COI/bond audit (what’s expiring in next 30/60/90)
    • Attend one safety meeting at a rotating site; report highlights/risks to VP
    • Relationship health and risk grading (per municipality)
    • VP alignment on strategy and priority pursuits

    Annual

    • New contract year-1 true-up (pro forma measured to performance)
    • Scored annual pipeline for next year by September 1
    • Annual events plan + budget submitted by September 1
    • Minimum annual in-person touch with every municipal customer (retention standard)
    • Ensure Coordinator has inputs/owners to deliver weekly/monthly/annual reports
    Authority & Accountability
    • Final accountability for municipal outcomes (retention, renewals, growth, compliance)
    • Authority to direct coordination efforts across departments (through leadership alignment)
    • Responsible for accuracy of: contracts, renewals, pricing actions, reports, and public-facing information
    • Responsible for timely escalation and resolution
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