Electronic Banking Client Service Officer

Job Title

Electronic Banking Client Service Officer (Hybrid Eligible: KS and MO)

Receive and resolve inbound customer calls, emails, and online banking messages regarding all electronic banking needs, including Treasury Management product support. Provides operational support to lobby and bank staff with online banking functions and resolving client requests.

• Respond to heavy call volumes, addressing all customer needs or issues
• Respond to email and online banking message inquiries
• Assist clients with any and all online banking needs including Treasury Management product support
• Assist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction Disputes
• Respond to and address various system technical issues
• Other duties as assigned

• Strong commitment to customer service
• Excellent verbal, written, and telephone communication skills
• Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
• Detail‑oriented
• Demonstrate flexibility, versatility, commitment and good judgement
• Ability to meet multiple deadlines in a fast‑paced environment
• Initiative to solve client issues, utilizing vendors and manuals
• Able to perform job duties while in a virtual environment

• None

• 3-5 years' experience in the financial services industry or a combination of relevant experience
• Previous banking experience preferred
• High school diploma or general education degree
• Bilingual preferred

• Skilled in operation of a personal computer and mobile devices
• Microsoft Office
• Google Mail
• Google Suite
• Proficiency in navigating multiple banking systems

• None

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at  Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.

If you would like more information about your EEO rights as an applicant under the law, please .