Branch Member Service Representative II

Job Title: Branch Member Service Representative II

Department: Gardner Branch

Department

Location:

Garnder, MA

At Workers Credit Union, everything starts with a simple but powerful purpose:
We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we've been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what's right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always
. And we win together
, because meaningful results are built through shared success.

As we look ahead, we're building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities.
We have big plans for the future, and we hope you'll be part of what comes next.

Are you passionate about helping others and delivering exceptional service? As a Branch Member Service Representative (BMSR), you'll play a key role in creating a positive, welcoming experience for our members. You'll build relationships, process financial transactions accurately, educate members on products and services, and support branch goals through excellent service.

This position may be filled at a BMSR II level, based on experience and qualifications.

• BMSR II is for experienced branch professionals who can support more complex member needs, including account opening and lending.

This is a fulltime position (40 hours per week) based at our Gardner Branch
. Schedules are coordinated collaboratively with the branch team to ensure smooth operations and consistent member service. Flexibility is important, as schedules may vary and occasional travel to nearby branches may be needed.

• Monday - Wednesday: 9:00 AM - 5:00 PM
• Thursday: 9:00 AM - 6:00 PM
• Friday: 9:00 AM - 5:00 PM
• Saturday: 9:00 AM - 1:00 PM

Branch team members are scheduled to arrive 45 minutes before opening and remain 15-30 minutes after closing to support daily preparation and endofday activities.
Saturday availability is required for the role
, with coverage shared across the team.

• Deliver exceptional member service by addressing questions, issues, and concerns promptly and professionally
• Accurately process teller transactions, including deposits, withdrawals, loan payments, check cashing, and balancing
• Build positive member relationships and identify opportunities to support members' financial needs
• Refer members to internal partners for additional services such as mortgages, investments, insurance, and small business support
• Participate in branch sales and service initiatives to support branch goals
• Serve as lobby lead as scheduled to ensure a welcoming and efficient member experience

• Open and service all types of deposit and loan accounts
• Originate consumer loan applications (e.g., auto, personal, debt consolidation)
• Support more complex transactions and account needs

• High School diploma or equivalent required

• BMSR II:
  • Minimum of one year of branch banking experience required

This is a full-time, on-site position based in our branch location, working 40 hours per week. Team members are expected to work on-site during regular business hours to support collaboration, customer service, and operational needs. This work arrangement is subject to change based on business needs.

Pay Grade:
BMSR II Pay Grade & Range: 7

FLSA Status: Non-Exempt

Pay Grade Range:
BMSR II Pay Grade & Range: $21.88 - $27.35

Actual compensation…