Patient Access & Referral Operations Supervisor

Patient Access & Referral Operations Supervisor

Job Category: Medical

Requisition Number: REFER
003336

• Posted:
  July 21, 2026
• Full-Time
• On-site

Showing 1 location

Pay or shift range: $50,960 USD to $60,840 USD.

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Essential Duties – Major responsibilities:

• Assures coordination of patient care between CHC provider and specialist by obtaining, verifying, and providing required information to appropriate parties.
• Develops training for current and new referral staff.
• Audits on all specialist/diagnostic appointments book to ensure that they are done correctly.
• Tracking of all booked appointments.
• Supports operations by assisting staff with internal and external communication, and by maintaining necessary document flow.
• Assures that the process of referrals meets the specific guidelines of all contracted insurance carriers in the appropriate time frame.
• Enters and updates information into the medical computer systems, maintains a file of all pending referrals.
• Institutes a referral tracking process, allowing all clinical support staff to view that information for patients or insurance carrier.
• Documents all changes in health coverage for CHC patients, and initiates phone/computer contact to other outside agencies for eligibility, identification and authorization.
• Arranges appointments, notifies member and/or family of appointment date and any special instructions regarding their appointment.
• Conducts the training of new/additional staff in the referral processes.
• Maintains a safe and clean working area at all times.
• Uses good time management skills.
• Contributes to the “Team Concept”.
• Actively participates in staff meetings and works toward accomplishing department goals and objectives.
• Works well with others, accomplishing expected results.
• Reports to work at the appointed time, adhering to policies and procedures regarding attendance.
• Displays a positive attitude toward all department providers, supervisors and staff members.
• Maintains member confidentiality. Be aware of the organization’s protocols and adhere to their requirements, including but not limited to those addressing HIPAA compliance.
• Demonstrates understanding and commitment to the health center mission.
• Demonstrates understanding and commitment to the established CHC Values & Standards.
• Other duties as assigned.

• High School Diploma or GED plus required.
• Minimum 1 year of supervisory experience.
• Minimum 3 years of related referral experience.
• Experience in appointment scheduling.
• Knowledge of referral process in the medical office (experience may be substituted for formal training).
• Basic computer skills required.
• Good interpersonal skills and ability to work and foster a team environment is required.
• Certification in Medical Receptionist or Medical Secretary preferred.

Referral Clerks/Assistants and Screening/Prevention team

Individual departments may develop competencies which will be communicated and maintained through CHC’s performance evaluation system.

The environment is a normal office environment of a busy Community Health Center.

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential duties of this job with or without a reasonable accommodation. Normal visual acuity and standard clerical dexterity to operate computers, printers, photocopiers, and fax machines; moderate walking, standing, reaching, and stooping in order to accomplish everyday office tasks required.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.