Patient Care Representative​/Technologist Aide

Job Summary:

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description:

What you will do Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.

Assist patients with Ipad check in process, ability to trouble shoot and provide feedback

Ability to recognize and utilize when language services are needed

Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.

Work in collaboration with technologists/radiologists to ensure proper patient flow.

Process outgoing and incoming US and inter-office mail and UPS deliveries.

Prepare set up for next day’s appointment schedule and communicate any potential issues

Provide and respect confidentiality of all customer groups.

Verify and enter necessary information into our systems.

Respond appropriately to scheduling emergency patient situations.

Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.

Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.

Remain current on any changes in policies or procedures that modify daily work functions.

Assists In patient interview process

Assists in preparing patient scan room Maintain co pay/petty cash accuracy and make daily bank deposits

Performs other related duties as required

Required Qualifications What you need:

High School Diploma required

Must be CPR certified

Excellent communication skills and computer proficiency required

Attention to detail and typing accuracy required

Ability to follow instructions with minimal supervision

Proven ability to multi task and exceed customer expectations is required

Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications:

Medical office or healthcare administration courses preferred

Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional

Job Description:

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this

Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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