Quality Manager in Gardner, Massachusetts

Quality Manager

Are you looking to make a career change to an innovative company? This exciting opportunity as a Quality Manager offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, paid PTO, and etc. Does this position match your future career goals? Then the Quality Manager role could be the right fit for you.

• Oversee all aspects of quality control and assurance for injection molding operations.
• Ensure products meet MILSPEC, UL, and ISO 9001:2015 requirements.
• Own and maintain the Quality Management System (QMS), including procedures, work instructions, audits, and documentation.
• Plan and lead internal and external audits, including customer, ISO, and regulatory audits.
• Perform hands-on testing, inspections, and in-process checks to ensure quality standards are maintained.
• Review and approve quality plans, FMEAs, PPAPs, and control plans.
• Drive root cause analysis, corrective/preventive action (CAPA), and nonconformance resolution.
• Track and analyze Key Performance Indicators (KPIs); diagnose substandard metrics and identify predictive trends
• Manage and record changes to QMS forms and procedures; ensure documentation retention.
• Serve as the primary point of contact for ISO audits and certification processes.
• Investigate product non-conformances, including material analysis and issuing Corrective Action Requests (CARs).
• Oversee new product setup in Macola ERP, including product definition, BoM, and routing.
• Coordinate Product Change Requests with affected departments and oversee updates to BoMs, work orders, etc.
• Conduct Documented Internal Audits and Layered Process Audits across departments in preparation for ISO audits.
• Train all new employees on quality assurance programs and initiatives.
• Communicate the Quality Policy across the organization and verify understanding.
• Issue retraining notices, when necessary, based on audit findings or customer complaints.
• Investigate customer complaints in collaboration with relevant departments.
• Ensure compliance with UL standards, customer specifications, and regulatory requirements.
• Serve as the primary liaison for customer quality inquiries and audits.

• 5-7 years of quality experience in injection molding or plastics manufacturing.
• Minimum 3 years in a leadership or managerial role in a manufacturing environment.
• Proven experience with ISO 9001:2015, MILSPEC, and UL standards.
• Strong knowledge of quality tools and methodologies: SPC, APQP, CAPA, FMEA, MSA, PPAP, GD&T.
• Hands-on experience with metrology tools (e.g., calipers, micrometers, CMM, gauges).
• Proficient in Microsoft Office Suite and QMS software.
• Strong analytical, organizational, and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to thrive in a hands-on, fast-paced, and team-oriented environment.
• Team-oriented with a commitment to company goals.
• Willingness to maintain a clean and safe work environment.
• Adherence to company attendance policy.
• ISO 9001:2015 Lead Auditor certification.
• Lead and support Lean, 5S, Kaizen, and other continuous improvement initiatives.
• No relocation:
  Local Candidates
• Position Type:
  Full-Time Monday-Friday 8:00 am - 4:30 pm

• Dental insurance.
• Health insurance.
• Paid time off.
• 401(k).
• 401(k) Matching.
• Profit Sharing.
• Vision insurance.
• Direct Hire.

Salary Range: $70K - $80K Ask for:
Sharron