Retail Store Area Supervisor -(Key Holder

Overview

Compensation for this opportunity is based on candidate experience and position.

Join our team! All associates receive a 30% discount!

The pay range for this position is $19- $21 per hour.

Ocean State Job Lot (OSJL) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. OSJL is committed to providing exceptional value to customers while championing positive change in communities and promoting a responsible model for retail.

The Store Area Supervisor oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, under the guidance of a designated Team Leader. This role serves as a development path for future OSJL leaders, and associates in this role are encouraged to embrace opportunities for growth towards leadership positions.

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment by exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for the assigned area.
• Provide guidance and support to the team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in the area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packouts, Return To Warehouse shipments, transfers, recalls, and returns in accordance with company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all company policies and procedures.

• One or more years of professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in retail environments are preferred.
• Computer skills (Google platform: Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business, including nights and weekends.
• Must be 18 years of age or older.

• Work primarily in a climate-controlled environment with minimal safety and health hazard potential. Position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
• Some sedentary activities and near-vision use for reading and computer use.
• Physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis; ability to lift 35 lbs regularly.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties and tasks, some of which may be essential to the position. Management reserves the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

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