Wireless Retail Sales Associate GARDNER | Timpany Blvd

Overview

Arch Telecoms is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, we have provided superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we deliver solutions and service our customers demand. Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life.

They are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are the first focus and build meaningful connections with customers by understanding needs and educating, demonstrating, and recommending device and service solutions. This role is a learning role with opportunities for promotion to Mobile Expert after training completion.

Learn and build proficiency in customer service while delivering a best-in-class customer experience and building loyalty by:

• Helping customers pick up where they left off in their shopping journey—online, via Customer Care, or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and up-and-coming Internet of Things (IoT) devices
• Guiding customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise
• Approaching service and sales needs with patience, honesty, and empathy

• Learn to use tools to enhance interactions and onboarding, including demonstrations of coverage, network performance, and plans
• Explain how plans and services enable customers to stay connected and reach their lifestyle goals
• Understand processes for device and account inspection, review, and troubleshooting

• Complete in-store training on experience, skills, processes, systems, and reference resources
• Build relationships with teammates and partners across channels to enhance the customer experience
• Identify and hand off appropriate small business leads
• Develop strong peer relationships and maintain accountability for the company’s success
• Contribute to a positive team environment while delivering first-class customer service

• A strong desire to learn and master the skills required of customer advocates and to build meaningful connections with customers
• Competitive drive and confidence to succeed in a fast-paced sales environment
• Willingness to collaborate with peers and store leaders, share best practices, and resolve customer issues
• Ability to balance customer experience with performance goals
• 6 months of customer service and/or sales experience; retail environment preferred

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Opportunities for career advancement
• A culture of care and excellence
• Discounted T-Mobile Wireless Plan
• Health benefits for full-time employees
• Monthly sales incentive programs, contests, rewards, and more

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full-time (40 hours) or Part-time (20+ hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success and helps us reflect the communities we serve. We welcome everyone to our team. YOU BE YOU!