Front Desk, Customer Service​/HelpDesk

Front Desk

Employee Classification:
Administration

Reports to:

Program Director

Position Type:
Non-Exempt

Work Hours:

Monday – Friday, 1:00 pm - 6:30 pm

Position Summary:

The Front Desk is responsible for managing the reception area and serving as the first point of contact for members, parents, and visitors. This role includes greeting guests, answering phone calls, responding to inquiries about the Club and its programs, and providing excellent customer service. The Front Desk will also assist with collecting payments, tracking attendance, maintaining records, and supporting administrative and grant-related data collection.

The Front Desk will help ensure the front desk operates efficiently and that members and families receive a welcoming and professional experience.

• Operate and manage the reception area ensuring a welcoming environment.
• Track daily membership and program attendance.
• Monitor and log all visitors and guests entering the building.
• Maintain an organized filing and membership information system using My Club Hub .
• Provide quality customer service, offer guided tours, and answer inquiries regarding Club programs, fees, policies, etc.

• Collect weekly payments, issue receipts, and maintain up-to-date member account information.
• Enforce payment policies and conduct collection calls for unpaid accounts.

• Assist in the supervision of club members and participate in special events.
• Engage in ongoing training to effectively use marketing resources provided by the Boys & Girls Clubs of America (BGCA).

Knowledge and

Skills:

• Demonstrated knowledge of customer service, office management, and working with children.
• Strong organizational skills with the ability to multitask and manage time effectively.

Education:

• High school diploma or higher, or equivalent experience.

Experience:

• Experience in a Boys & Girls Club or similar organization preferred.
• Proven ability to create a positive environment for youth and experience in an office setting or customer service role.
• Proficiency in Google Workspace, Canva and ability to learn and understand CRMs, especially Salesforce.
• Experience with Salesforce preferred but not required.

Physical Requirements:

• Ability to sit for extended periods and handle a variety of tasks with interruptions.

Disclaimer:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.