Shift supervisor, Retail

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing, and following up of all activities
• Effectively communicate information both to and from store management and crews
• Customer Service:
  Assist customers with their questions, problems, and complaints; promote CVS customer service culture (greet, offer help, thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Merchandise/Presentation:
  Price merchandise, stock shelves, execute displays, signage, inventory of weekly, promotional, and seasonal merchandise; execute display and maintenance of off-shelf merchandise; reset departments following POGs

• Deductive reasoning, analytical, and computer skills
• Advanced communication and supervision skills
• Ability to work a flexible schedule, including early morning, overnight, weekend shifts, overtime as needed, and respond to urgent issues at the store as they arise

• Experience as a retail supervisor

High School Diploma or equivalent. Preferred but not required.

40

Full time

$17.92 - $26.92

Full‑time position eligible for comprehensive benefits: medical, dental, vision, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.