Global Technical Service Engineer

ADS Warranty Administrator

Functional area:

Service

Onsite or Remote:
Onsite

Country/Region: US

City:
Garland

Location:

Garland, TX, US, 75040

Company name:
Epiroc Drilling Solutions LLC

Date of posting:
Feb 9, 2026

The ADS Warranty Administrator is tasked to accurately process, track, and manage warranty claims in compliance with manufacturer and company guidelines, ensuring timely reimbursement, minimizing claim rejections, and supporting customer satisfaction through efficient administrative support.

• Process and submit warranty claims accurately and in a timely manner according to manufacturer and company guidelines
• Review repair orders, parts usage, labor times, and documentation to ensure claim compliance
• Monitor warranty claim status, follow up on pending claims, RMA, and resolve rejections or chargebacks
• Maintain accurate warranty records, reports, and supporting documentation
• Communicate with customer centers, vendors, technicians, service advisors, regarding warranty issues.
• Ensure adherence to warranty policies, procedures, and audit requirements
• Track warranty reimbursements and reconcile payments against submitted claims
• Identify trends in claim denials or recurring failures and report findings to management
• Support internal teams with warranty training, policy updates, and process improvements
• Assist with warranty audits and implement corrective actions as needed
• Annually compile and submit policy revisions to improve the warranty process for all parties.

• Ability to work independently and be a self-starter.
• Willingness to grow within the business.
• Excellent communication skills with a strong customer focus.
• Go-to person in current role; valued by peers for insights.

• Minimum 1–3 years of experience in warranty administration, service administration, or a related role.
• Experienced with manufacturer or vendor guidelines and compliance.
• Familiarity with service repair orders, parts documentation, and labor operations.
• Proficiency in computer systems and Microsoft Office (Excel, Word).
• Strong attention to detail with the ability to manage multiple claims and deadlines.
• Effective communication skills for coordinating with internal teams and external customer centers and vendors.

• Work performed in a professional office environment involving walking, stairs, extended periods of sitting, frequent computer use; occasional lifting up to 25 lbs.
• Reasonable accommodations available for disabilities.

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Paid Vacation
• Paid Sick Time

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing.

Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.