ADS Warranty Administrator

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Functional area:

Service

Onsite or Remote:
Onsite

Country/Region: US

City:
Garland

Location:

Garland, TX, US, 75040

Company name:
Epiroc Drilling Solutions LLC

Date of posting:
Feb 9, 2026

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Paid Vacation
• Paid Sick Time

Join Our Team as an ADS Warranty Administrator at Epiroc!

The ADS Warranty Administrator is tasked to accurately process, track, and manage warranty claims in compliance with manufacturer and company guidelines, ensuring timely reimbursement, minimizing claim rejections, and supporting customer satisfaction through efficient administrative support.

• Process and submit warranty claims accurately and in a timely manner according to manufacturer and company guidelines
• Review repair orders, parts usage, labor times, and documentation to ensure claim compliance
• Monitor warranty claim status, follow up on pending claims, RMA, and resolve rejections or chargebacks
• Maintain accurate warranty records, reports, and supporting documentation
• Communicate with customer centers, vendors, technicians, service advisors, regarding warranty issues.
• Ensure adherence to warranty policies, procedures, and audit requirements
• Track warranty reimbursements and reconcile payments against submitted claims
• Identify trends in claim denials or recurring failures and report findings to management
• Support internal teams with warranty training, policy updates, and process improvements
• Assist with warranty audits and implement corrective actions as needed
• Annually compile and submit policy revisions to improve the warranty process for all parties.

• Ability to work independently and be a self-starter.
• Willingness to grow within the business.
• Excellent communication skills with a strong customer focus.
• You are the go to person in your current role; people value your views and ideas.

• Minimum of 1–3 years of experience in warranty administration, service administration, or a related role preferred
• Experienced in manufacturer or vendor guidelines and compliance.
• Familiarity with service repair orders, parts documentation, and labor operations
• Proficiency in computer systems,and Microsoft Office (Excel, Word)
• Strong attention to detail with the ability to manage multiple claims and deadlines
• Effective communication skills for…