Service Consultant

7109 - Garland - 12715 Lyndon B Johnson Fwy, Garland, Texas, 75041

As a Service Consultant, you will be the trusted link between customers and our skilled technicians, ensuring every interaction reflects Car Max’s commitment to honesty, transparency, and exceptional service. In this dynamic role, you’ll guide customers through the service and repair process—before, during, and after—delivering clear communication and personalized support. Your ability to balance technical details with a customer-first approach will make every experience seamless and rewarding.

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
• Consult with customers on recommended repairs and explain service details clearly
• Review completed work for accuracy and prepare invoices for billing
• Process service payments and manage cash transactions responsibly
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment
• Follow Car Max Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service
• Proficiency in telephone etiquette and active listening techniques"="li" >
• Ability to interpret and record data accurately while using intermediate computer skills
• Comfort working collaboratively across departments in a high-energy environment
• Flexibility to work varied shifts, including nights, weekends, and holidays
• Commitment to standards and adherence to Car Max policies and procedures
• Capability to stand or walk for extended periods and work in both indoor and outdoor conditions

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.