Benefits Representative, Customer Service​/HelpDesk

Summary

Responsible for providing support for benefit programs and services, wellness resources, and retirement-related support to employees, retirees, and their dependents.

Pay Range: $23.75 - $26.78/hr

Work Schedule: Onsite, Monday - Friday, 8:00 a.m. to 5:00 p.m.

Include the following. Other duties may be assigned.

• Provides front desk HR support as the daily initial point of contact for walk-ins and phone calls.
• Respond to employee inquiries regarding benefit services, payroll deduction, and retirement information.
• Initiates new hire outreach and follows up on any outstanding deliverables
• Provide HR ticketing system support by taking on duties of air traffic control (ATC) to include, but are not limited to, directing tickets and phone calls to appropriate HR teams.
• Provides support for cyclical eligibility audit processes
• Assists with and provide backup support for the bill payment process.

Education/

Experience:

• High School Diploma or G.E.D
• 1-2 years of related experience in a customer service capacity
• Intermediate experience with MS Office
• Ability to comfortably lead employee presentations and meetings

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Education/

Experience:

• 2+ years of direct experience in benefits administration, human resources, or customer support preferred
• Advanced-level experience in MS Office
• Direct experience developing and/or leading group presentations, meetings, or events- both instructor-led and virtual

• Intermediate knowledge of business practices and procedures
• Attention to detail and ability to proactively seek opportunities for process improvements
• Excellent verbal and written communication skills with the ability to communicate with tact and diplomacy
• Ability to present information in an organized, logical manner and ensure execution as expected for all core functions
• Excellent customer service and telephone etiquette skills
• Ability to work independently and/or in a team environment
• Ability to maintain confidentiality in regard to employees' personal health information

• Valid Class C Texas driver's license

The incumbent works in a typical office environment, relatively free from unpleasant environmental conditions or hazards.