Collections Specialist

LHH has partnered with a telecommunications company in the Garland, TX area. The company is seeking a Commercial Collections Specialist with over 5 years of experience. The role offers a hybrid schedule and is paying $25-30/hr.

• Monitor aging reports and follow up on delinquent accounts to drive DSO improvement.
• Build strong relationships with customers to resolve billing issues and obtain payment details, always ensuring the highest level of customer service.
• May serve as an escalation point/mentor for junior team members.
• Review customer accounts regularly and provide timely recommendations for credit holds, terms review, etc.
• Reconcile customer statements, open credits, and credit card payment declines.
• Collaborate with internal teams to resolve billing and payment issues.
• Participate in weekly AR reviews and special projects as needed.
• Provide timely ad-hoc reporting to operations and finance teams.
• Support system implementations and process improvements related to AR and collections.
• Ensure compliance with company KPIs and SOX/internal controls.

• Bachelor’s degree preferred;
  Associate’s degree with equivalent experience accepted, or relevant experience.
• 6+ years of Order-to-Cash experience (collections, billing, or cash applications).
• Experience in B2B collections.
• Experience with ERP systems (JDEdwards or equivalent);
  Blackline experience preferred.