Public Safety Dispatcher

Public Safety Dispatcher page is loaded## Public Safety Dispatcher locations:
Police Offices and Detention Center time type:
Full time posted on:
Posted Yesterday job requisition :
JR102583##
** Summary
* * Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.

Salary:
Depending on qualifications and experience##
** Essential Duties and Responsibilities
*** Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
* Enter and process information received.
* Prioritize and route calls to dispatch.
* Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.
* Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
* Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.
* Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed.
* Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).
* Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies
* Perform administrative duties as needed or requested.##
** Minimum Qualifications
*** Must be United States of America citizen at the time of application (State licensing requirement)
* High School Diploma or G.E.D equivalent
* No experience required

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.##
** Preferred Qualifications
** Education/

Experience:

* 6 months advanced training or coursework past the high school level
* Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch center

Knowledge, Skills & Abilities:
* Basic knowledge of public service activity and methods of local government
* Basic knowledge of computer technology and equipment
* Basic knowledge of law enforcement terminology and procedures
* Basic knowledge of geography for the City of Garland  and surrounding areas
* Basic knowledge of English language for spelling and proper word usage
* Skill in coordinating mental, manual and visual activities simultaneously
* Skill in observing situations analytically and objectively and relaying details accurately
* Skill in communicating using telephone equipment
* Skill in reading and interpreting maps to determine locations and jurisdictional boundaries
* Ability to multitask and demonstrate appropriate judgment on the spot
* Ability to work under pressure and during emergency situations and react quickly to signals, unexpected situations and/or emergencies
* Ability to establish and maintain effective working relationships with Police Department personnel, other City  employees, outside law enforcement agencies and the public
* Ability to type 35 words per minute while multitasking
* Ability to satisfactorily complete training on two (2) radio disciplines.
* Ability to process and evaluate information received and dispatch law enforcement and/or Fire/EMS, consider call priority, availability and the number and types of personnel needed##
** Licenses and Certifications
*** Valid State of Texas Class C Driver’s License Texas Commission on Law Enforcement (TCOLE) Telecommunicator License or the ability to obtain within 1 year of hire
* Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) certification or the ability to obtain within 1 year of hire
* Medical Priority Emergency Medical Dispatch (EMD) license and certification or the ability to obtain within 1 year of hire CPR Certification or the ability to obtain within 1 year of hire
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