Public Safety Dispatcher

Position Summary:

Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.

• Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
• Enter and process information received.
• Prioritize and route calls to dispatch.
• Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.
• Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
• Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.
• Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed.
• Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).
• Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies
• Perform administrative duties as needed or requested.

• Must be United States of America citizen at the time of application (State licensing requirement)
• High School Diploma or G.E.D equivalent
• No experience required
• Valid State of Texas Class C Driver's License Texas Commission on Law Enforcement (TCOLE) Telecommunicator License or the ability to obtain within 1 year of hire
• Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) certification or the ability to obtain within 1 year of hire
• Medical Priority Emergency Medical Dispatch (EMD) license and certification or the ability to obtain within 1 year of hire CPR Certification or the ability to obtain within 1 year of hire

• 6 months advanced training or coursework past the high school level
• Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch center