Medical Assistant

• The Medical Assistant is the first contact for patient care
• Responsible for administrative responsibilities in addition to patient care
• Performs advanced administrative, operational, customer support tasks that require independent initiative and judgment
• Performs clinical responsibilities such as discussing symptoms and obtaining vital signs
• Administers medications and vaccines, performs phlebotomy, and collects specimens
• Performs diagnostic screening tests, sterilizes and cleans equipment, and maintains examination rooms
• Documents information into the electronic medical records system
• Collaborate with Physicians and Advanced Practice Providers
• Deliver direct patient care dependent on what active certification allows
• Interpret and adapt procedures, processes, and techniques
• Contributes to process improvement, delivers in-depth education, and provides advanced guidance/mentoring to other Medical Assistants

• Certified or Registered Phlebotomy experience
• Medication/vaccine administration experience
• 1+ years MA experience
• High school diploma or equivalent
• CPR Certified
• 1+ years MA experience in PCO center (preferred)
• Value Based Care experience including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience (preferred)
• Bilingual proficiency in English and Spanish - must pass proficiency exam prior to foreign language communication (preferred)

Demonstrates expertise in patient care and administrative tasks, including medication administration, phlebotomy, and electronic medical records management. Proficient in collaborating with healthcare providers and contributing to process improvement in a clinical setting.

• Certified Phlebotomist
• Medication Administration
• Electronic Medical Records Management
• Value Based Care Knowledge
• Bilingual Proficiency in English and Spanish

• Phlebotomy
• Medication Administration
• Vital Signs Measurement
• Diagnostic Screening Tests
• Specimen Collection
• CPR Certification
• CPT/ICD Coding
• HEDIS Knowledge
• CAHPS/HOS Patient Experience
• Process Improvement

• Customer Support
• Independent Initiative
• Judgment
• Collaboration
• Mentoring

• CPR Certified
• Certified Phlebotomist

• Patient Care
• Medical Assistant
• Value Based Care
• PCO Center
• Healthcare

• Electronic Medical Records System