IT Systems Engineer

About Bear Com

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America

As a Systems Engineer, you will work directly with senior engineering to proactively identify and address all problems, including, but not limited to, PC issues, setup, and configuration. You will also have to troubleshoot some server issues, website issues and network issues. The Systems Engineer needs to have understanding and/or superior knowledge of general PC Lab and Help Desk activities, desktop, laptop, software, network, systems, Exchange, and Citrix Xen.

• Strong hardware support:
  General troubleshooting and setup of desktops, laptops, printers, handheld and other peripheral devices
• Strong operating support experience including Microsoft Windows XP through Windows 10 and Apple OSX
• Software support:
  Microsoft Office, Citrix, Right Fax and other custom software.
• Supporting Microsoft Exchange /Active Directory

• PC’s and laptops
• Citrix Xen
• Active Directory
• Microsoft Office

• Must have a minimum of 2 years of help desk experience with end user hardware, Microsoft Windows OS, Microsoft Office, and active directory.
• Must have solid interpersonal skills – Professional and personable, strong verbal and written communication skills
• Must possess good troubleshooting skills – software and hardware
• Must be self-motivated – start and follow-through
• Ability to quickly learn, utilize and train others on unfamiliar software
• Strong focus on customer service
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• CompTIA A+ and MCSE preferred.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Background checks are part of the hiring process, which may include a Motor Vehicle Check

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement

Bear Com is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.