Data Center Operations Night Manager , DCC Communities

Data Center Operations Night Manager L4, DCC Communities

Job  | Amazon Data Services, Inc.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop career paths for employees and make updates in our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast‑learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage large‑scale events (outages) and act as the call leader
• Manage and improve the workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule coordinating absences and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and want technology managers with experience in people management, strong technical understanding, and the drive and vision to elevate AWS Data Center Operations.

The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This role involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on‑call support for data center facilities, mission critical plants, or production facilities

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+,…