Data Center Operations Manager , DCC Communities

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop career paths for employees and update our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 7/24 shift arrangement, and hardware logistics
• Become a fast learner or subject‑matter expert across all aspects of data center operations
• Ensure all operational KPIs and metrics are measured and met
• Inspire and guide improvement in team process, technology innovation, and automation
• Manage large‑scale events (outages) and act as the call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule, coordinating absences and vacations
• Be passionate about the quality and quantity of services being provided, continually striving to improve our customer experience

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team. In this role you’ll help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The successful candidate will have experience creating strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions.

You will lead teams in hardware and network diagnostics followed by physical repair and participate in an on‑call rotation. You must manage your teams effectively while working independently, prioritizing tasks, organizing efficiently, communicating clearly, and reacting quickly to challenges.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and have never stopped innovating; that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value diverse experiences. Even if you do not meet all the qualifications and skills listed, we encourage you to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Our inclusive team culture empowers us to celebrate differences. Employee‑led affinity groups foster inclusion. Ongoing events and learning experiences inspire us to embrace our uniqueness.

We continuously raise our performance bar to become Earth’s best employer. Endless knowledge‑sharing, mentorship, and career resources help you develop into a better‑rounded professional.

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices  culture strives for flexibility to support you in the workplace and at home.

• 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science,…