Data Center Technician Nights Shift, DCC Communities

Description

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. The candidate will report to a site location and be responsible for ensuring data center availability and reliability, meeting or exceeding service levels. The role involves hardware and network diagnostics, physical repair, equipment installation, documentation, and participation in an on‑call rotation.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in a 24/7 environment, including on‑call rotation and after‑hours support as needed.
• Some regional travel may be required.

• Work to meet SLA’s against assigned trouble tickets via a directed workflow.
• Be the first line touch point for hardware troubleshooting and technical issues.
• Perform regular server hardware repairs (drives, motherboards, etc.).
• Carry out routine network, server hardware, and OS‑related repairs.
• Work with cross‑functional teams to complete routine work.
• Adhere to security and safety best practices in the data center.
• Participate in team meetings for metric analysis and daily/weekly goal achievement.
• Identify and help create documentation for global use.
• Identify and help create process improvements relevant to the data center environment.
• Perform server upgrades, rebuilds, scheduled works as required.
• Interact with third‑party vendors & contractors.
• Contribute to the development of other team members.

• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution.
• Show strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act independently without direction or support.
• Improve effectiveness through process innovation.

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

NOTE:

Amazon does not sponsor immigration visas, including H‑1B, TN, and other non‑immigrant visas, for this role.

NOTE:

Lump sum stipend will be provided to eligible candidates who relocate for this position.

NOTE:

If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS Gov Cloud region. Effective May 15, 2017, logical access to the AWS Gov Cloud region will be restricted to Amazon employees who are U.S. Citizens (Gov Cloud may NOT be accessed from outside of the United States).

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, mental health support, medical advice line, 401(k) matching. Learn more about our benefits at

USA, TX, Garland – $27.00 - $48.00 USD hourly.