Technical Services Manager

We are seeking an experienced and hands-on Technical Service Manager to support our growing dealer network in the golf cart and low-speed vehicle (LSV) industry.

This role is responsible for diagnosing technical issues, supporting dealers and customers, improving service processes, and ensuring high-quality after-sales support across the U.S. market.

The ideal candidate has strong technical knowledge of electric vehicles (especially golf carts or LSVs), excellent problem-solving skills, and the ability to work directly with dealers in both remote and on-site environments.

Key Responsibilities

• Provide technical support to dealers and customers, including remote troubleshooting and on-site diagnostics
• Diagnose and resolve issues related to:
• Lithium battery systems (LiFePO4)
• Electrical wiring and CAN communication
• Charging systems and accessories
• Work closely with dealers to improve service capabilities and efficiency
• Conduct technical training sessions for dealers (in-person and virtual)
• Assist in developing service manuals, troubleshooting guides, and SOPs
• Track and manage service cases, ensuring proper documentation and follow-up
• Collaborate with engineering and product teams to identify recurring issues and drive product improvements
• Support product launches and provide technical insights from the field
• Travel to dealer locations when necessary for escalated technical support

Qualifications

• 5–10 years of experience in the golf cart, LSV, or electric vehicle industry
• Strong understanding of:
• Electric drivetrain systems
• Lithium battery technology
• Vehicle electrical systems
• Proven hands-on troubleshooting and repair experience
• Ability to read wiring diagrams and technical documentation
• Experience working with dealer networks or distribution channels is highly preferred
• Strong communication skills, able to explain technical issues clearly to non-technical audiences
• Self-driven, detail-oriented, and capable of managing multiple service cases

Preferred Qualifications

• Experience with controller systems (e.g., Curtis, Navitas, or similar)
• Familiarity with diagnostic tools and software for EV systems
• Experience supporting aftermarket accessories and upgrades
• Background working with U.S. dealers or service centers

What We Offer

• Opportunity to join a fast-growing EV company in the golf cart/LSV space
• Direct impact on building service systems and dealer experience
• Competitive compensation package
• Career growth aligned with company expansion in North America