Help Desk Analyst; Garland

Position: Help Desk Analyst (Garland)
Position Overview Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations.

Day to day responsibilities include:
Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of company wide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

Travel Requirements:
As Needed Responsibilities Proactively  monitor network infrastructure and respond rapidly to issues

Serve as primary contact for local pc, server, and network technologies

Configure and deploy workstations, servers, and network hardware

Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects

Update progress and resolution for reported issues within ticketing system

Create and update technical and end user training materials

Provide high quality support to end users

This role may require additional responsibilities as needed to support team and business objectives.

Qualifications

Education and Experience Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices

Self-motivated, energetic, organized, and customer service focused

Communicate effectively to end user and other IT team members

Proven record of supporting and provisioning technical solutions

Possess a drive to learn and teach

Possess effective troubleshooting skills, be methodical and detail oriented

Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting

Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

Fresh Service – Helpdesk software

Smart devices –iPhone /iPad/ Android Printer/Print server support

Microsoft Cloud Technology
- Intune, Azure AD, O365

Computer
- Lenovo Think Pad / HP Messaging – Microsoft Exchange Collaboration – Microsoft Share Point Backup  and recovery software
- Acronis and Avamar Switches and routers - Cisco and Brocade Daisy Brand is the market leader in two billion-dollar categories – sour cream and cottage cheese. Headquartered in Dallas, Texas, we’ve earned the trust of Americans through consistency and quality across five generations as a family-owned company. Our success has been guided by a simple belief: good food, much like good work, starts with integrity.

That mindset continues to shape how we make our products, run our business, and support the people behind the brand.

At Daisy Brand, tradition and innovation go hand in hand. We invest thoughtfully in advancements that strengthen our products and operations, supporting responsible, long-term growth. In 2025, we broke ground on a new manufacturing facility in Boone, Iowa, further strengthening our supply chain alongside our established plants in Garland, Texas;
Casa Grande, Arizona; and Wooster, Ohio. Looking ahead, our state-of-the-art Innovation Center, opening in 2026, will bring together research, food science, culinary, and technology teams to shape the future of our products. Recent work from these teams includes the development of the squeeze pouch and new line of dips, reflecting an intentional approach to modernization while staying true to the quality our consumers expect.

At the heart of Daisy Brand is its people. The company is intentionally structured to be collaborative and accessible, with an…