Data Center Technician- Night Shift

Job Overview

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain—and we’re looking for talented people who want to help.

NOTE:

Amazon does not sponsor for immigration, including for H-1B, TN, and other non‑immigrant visas, for this role.

NOTE:

Lump sum stipend will be provided to eligible candidates who relocate for this position.

• Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
• Respond to operational incidents that impact service availability and carry out routine network, server hardware, and operating system repairs.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on operational issue analysis.
• Help to interview, train, and onboard new team members.

• Take ownership of technical issues brought by our customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.
• Act in the absence of direction or detailed support.
• Improve effectiveness through process innovation.
• Work shifts that include days, nights, weekends, and holidays.

• Lift and move material up to 40 pounds each.
• Work in cramped and/or elevated locations.
• Bend, lift, stretch, and reach.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.
• Work in an industrial environment.
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• Travel to and work at facilities that may still be under development, requiring training at established locations.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (>50 miles) or commute (